Payment Policy

• Full payment is required prior to appointment.

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• All sales are final once specimen collection has occurred,

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• Accepted payment methods: Credit Card, Debit Card, ACH (if applicable)

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Failure to remit payment prior to collection will result in cancellation of the appointment.

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ACH payments must clear prior to specimen collection.  Appointments are confirmed only after payment status reflects 'Paid' in our system.

Tiered Zones

• Zone 1 - (0 - 50 miles):  Included​​

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• Zone 2 - (51 - 75 miles):  +$ 50.00

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• Zone 3 - (76 - 100 miles): +$ 75.00

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• Zone 4 - (100+ miles):  Custom quote based on time and mileage.

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Laboratory Turnaround Times

• Standard turnaround times is 3-5 business days after the laboratory receives the specimen.

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• Complex relationship testing (sibling, grandparent, avuncular) may require additional processing time.

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• Laboratory processing times are estimates and not guaranteed.

Refund Policy

• Cancellations made at least 48 hours before the scheduled appointment are eligible for refund minus any administrative fees.

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• Same-day fees, mileage fees, and laboratory processing fees are non-refundable.

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• Once specimen collection has occurred, services are considered rendered and are non-refundable.

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• If a laboratory rejects a sample due to insufficient quantity or contamination, recollection fees may apply.

Urgency Appointment Fees

• Within 25 miles:  $ 50.00  

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• 25 - 50 miles:  $ 75.00

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• Over 50 miles: $ 100 .00

SMS Messaging Terms

By providing your phone number and submitting a form on our website, you consent to receive SMS messages from DNA Test Express LLC (DBA TruResults Solutions) related to:​

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• Appointment reminders.​​

• Test status notifications.​​

• Order confirmations.​​

• Service updates.​​

• Customer support.​

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Message frequency varies by interaction but will not exceed 4 messages per month.

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Message and data rates may apply.

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Reply STOP to unsubscribe at any time.

​Reply HELP for assistance.

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Your phone number and SMS consent data will never be sold or shared for marketing purposes.

Cancellation & No-Show  Policy 

• Cancellations must be made at least 48 hours in advance.​

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• Cancellations within 24 hours incur a $50.00 fee.​

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• Failure to appear or arriving more than 15 minutes late without notice is considered a No-Show.​

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• No-Shows incur a $75.00 fee and may result in forfeiture of service payment.

Identification & Legal Testing Requirements

Legal testing requires:

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• Government-issued photo ID.

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• Signed consent forms.

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• Supervised collection.

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• Documentation and photographic verification.

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• Chain of custody compliance.

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Failure to comply invalidates legal status of results.