Policies and Procedures
These policies are in place to ensure we deliver reliable, transparent, and professional testing services to every client—across all the solutions we provide.
If you have any questions or concerns, please contact us at: (833) 429-2900 or Call / text: (480) 485-7635
Email us at: info@truresultssolutions.com
Mileage Policy
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Standard Mileage Rate: A mileage fee will be charged for travel beyond a 50-mile radius from the headquarters office.
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Extended Travel: For distances exceeding 50 miles, additional travel time may be billed based on your tiered zone.
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Calculation: Mileage is calculated from the headquarters office to the appointment location and back to the headquarters office.
Urgency Appointment Fees
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Within 25 miles: $ 50.00
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25 - 50 miles: $ 75.00
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Over 50 miles: $ 100 .00
Tiered Zones
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Zone 1 - (0 - 50 miles): Included
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Zone 2 - (51 - 75 miles): +$ 50.00
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Zone 3 - (76 - 100 miles): +$ 75.00
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Zone 4 - (100+ miles): Custom quote based on time and mileage.
Additional Parties
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Base Fee Coverage: The base testing fee includes up to two parties (e.g., one alleged father and one child)
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Additional Party Fee: For each additional party (e.g., another child, mother, etc) an extra fee will be applied:
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Additional Alleged Father: $ 85.00
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Additional Child: $ 85.00
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Extra Relative (e.g. sibling, grandparent, aunt / uncle): $ 85.00
Same Day Appointment Fees
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Urgency Fee: A same-day appointment can be arranged for an additional fee. Subject to availability.
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Booking Window: Same-day appointments must be booked at least 4 hours in advance.
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Availability: Same-day appointments are not guaranteed and are based on the availability of staff and resources.
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Payment: The urgency fee must be paid in full at the time of booking.
Refund Policy
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Refund Eligibility: Refunds are available if a cancelation request is received at least 48 hours before the scheduled appointment date.
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Processing Time: Approved refunds will be processed within 10 business days from the date of the request.
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Non-Refundable Fees: Same day appointment fees, mileage fees, and any lab processing fees are non-refundable.
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Partial Refunds: If testing has commenced but not completed, a partial refund may be issued, excluding cost for services already rendered.
Cancellation Policy
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Standard Cancellation: Cancellations must be made at least 48 hours before the scheduled appointment to avoid any penalties.
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Late Cancellations: Cancellations made within 24 hours of the appointment will incur a cancellation fee.
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24 hours before appointment: $ 35.00
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Less than 24 hours: $ 50.00
Identification Policy
(Legal Tests)
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All DNA test participants must provide valid government-issued photo ID.
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All DNA test participants must provide consent forms before testing.
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Minors must be accompanied by a legal guardian, and guardians may need to show custody documents.
No Show Policy
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No-Show: Failure to appear for your scheduled appointment without notice or being more than 15 minutes late without prior communication.
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No Show Fee: $ 75.00
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A fee will be charged for all no-shows.
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No refunds will be issued, and the full service fee may still apply depending on the situation.
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Chain of Custody Policy
(Legal Tests)
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Legal results require supervised collection, ID verification, signed documentation, and photograph, to be admissible in court.
Rescheduling Policy
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Rescheduling: Appointments can be rescheduled once without penalty if notice is given at least 24 hours in advance.
Weather & Safety Policy
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TruResults Solutions reserves the right to reschedule if weather, location conditions, or safety concerns arise.
Payment Policy
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Full payment is due before the appointment.
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Accepted payment methods:
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Credit Card
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Debit Card
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Privacy & Confidentiality Policy
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All personal information and test results are kept confidential and shared only with the person who ordered the test, unless legally required.
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These polices and procedures are designed to ensure that all DNA testing services are conducted efficiently and fairly.
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For any questions or special requests, please contact our office directly.
Lab Processing & Turnaround Policy
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Standard turnaround times (2–3 business days depending on test).
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More complex test may take up to 5 business days.
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Sibling
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Grandparent
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Avuncular
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Delays are rare but may happen due to lab volume or sample issues.
Data Sharing
Customer data is never shared with third parties for marketing or promotional purposes
SMS opt-in data is never sold, transferred, or disclosed under any circumstance.
We maintain strict access controls and perform regular security audits to prevent unauthorized use of your data
We implement strict security protocols and access controls to prevent unauthorized sharing of user data.
This ensures your information is protected from unauthorized access, use, or disclosure
SMS Message Types and Frequency
You will receive SMS messages from DNA Test Express LLC (DBA TruResults Solutions) including appointment reminders, test status notifications, service notifications/updates, order confirmations, and customer support messages.
Message frequency varies but customers may receive up to 4 messages per month
Message frequency will vary based on your interactions, but you may receive multiple messages per appointment or service request
Message frequency varies based on your activity but will generally not exceed 2 messages per week.
Messages include: appointment reminders, test status notifications, and customer support messages.
Message and data rates may apply
Messaging Terms and Conditions
Message Types
By submitting your phone number, you consent to receive SMS messages from DNA Test Express LLC (DBA TruResults Solutions), including:
• Appointment reminders
• Test status notifications
• Order confirmations
• Important service notifications
• Customer support messages
Message Frequency
Message frequency varies by interaction, but you may receive up to 4 messages per month. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. For questions, contact us at info@truresultssolutions.com or (833) 429-2900.
View our full Privacy Policy & Terms at https://www.truresultssolutions.com/policies-and-procedures
Opt-In Process
To sign up for SMS updates from DNA Test Express LLC (DBA TruResults Solutions), enter your phone number and check the consent box on our website's contact form.
You’ll receive appointment reminders, test status notifications, order confirmations, important service notifications, and customer support messages.
Message frequency varies by interaction, up to 4 messages per month. Message and data rates may apply.
Reply STOP to unsubscribe or HELP for assistance.
View our full Privacy Policy & Terms at: https://www.truresultssolutions.com/policies-and-procedures https://www.truresultssolutions.com/policies-and-procedures.
Opt-Out Instructions
Text HELP for assistance
Text STOP to unsubscribe
Contact us directly at:
Call: 833-429-2900
Text / Call: 480.485.7636
Email: info@truresultssolutions.com
Types of messages users will receive.
Users will receive SMS updates regarding their order status, appointment reminders, and important service notifications.
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Appointment Reminders
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Test Status Updates
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Order Confirmations
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Important Service Notifications
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Customer support messages